All of these WOW moments — no matter how big or how small — will play a critical role in building client relationships, which can lead to repeat business and valuable word-of-mouth referrals for your business. Below you will find some examples of what WOW service looks like.​

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10 WOW Client Touch Points

1. New Client Packet - Handed or delivered to client within 24 hours

2. Driveway Call - After signing a contract they get a "Driveway Call" saying thank you and not to worry you are in good hands.

3.Intro Call form your Staff - If you have a team or an assistant introduce them.

4. Gift Program - Hand Written appreciation notes, birthday gifts, milestone gifts, books or food. Keep top of Mind.

5. Weekly Status Calls- Make sure they know that you are in the know on their home loan.

6. Service Vendor List - Introduce any extra services they may need for their new home. i.e. landscaping, plumber, or pool guy. This should be a hand written note saying "I thought these may help you....."

7. Closing Congratulation - Final Doc signing gift to congratulate them on this HUGE financial life choice

8. Kids Gifting - Small gifts for the "little helpers"

9. Food or Care Pack on Moving Day - Don't just send it! Drop it off. 

10. In-Home or Drive-By Visit -  Take them their closing gift or drive by to check in a week or 2 after closing.