Why YOU as a client matter
“Relationships” over “Transactions” is a deeply rooted value at Locke Your Loan. As a business, we recognize that relationships are not built by collecting business cards, going on lunch dates or showing up to the “right” functions, but come about over time, and can result in lasting friendships and partnerships.
Building a relationship should be organic and it will never happen without a lot of time and effort on our part. Locke Your Loan brings four major items to the table with each relationship:
Professionalism.
A client’s needs come before our own. Transparency is important, as are honesty and integrity. We have your best interest in mind throughout the whole process.
Attention to detail.
Managing and paying attention to all the details is a key component of our job. We set meaningful, aggressive goals that we pursue EVERY day. We accomplish those goals by for- seeing and overcoming obstacles and finding a way to WIN on your behalf.
Clear communication skills.
When working with clients, there’s no such thing as too much communication. We actively listen to concerns, make continuous next step in the process phone calls, and give clear responses with confidence.
Client Experience.
We know our clients have their own life and are busy doing their own job. This is why we stay focused on doing our job so that our clients can focus on theirs.
As a client at Locke Your Loan, you are our highest priority. We hope that once you have completed the transaction with us we can continue to be a resource for you in the future, no matter what the nature.